FAQs

What is the shelf life of your products?

Our makeup and beauty products have a max shelf life of 36 months when unopened and 12 months when opened.

 

What does "formulated fresh to order, made to order" mean?

When a product is formulated or made fresh to order, that simply means that each time you place an order with us, each item you order, is made fresh from scratch using the highest quality ingredients. None of our collections are ever stored in a warehouse ensuring that when your order is delivered to you, its always at its peak freshness for the best possible results.

 

How is NXTEssence different from other brands?

At NXTEssence, we are deeply focused and committed to your skin's health and well-being, over profits. Sure we have to make profit to sustain our business but we will never compromise our product quality for the sake of making a few extra dollars and unlike mass-market brands that prioritize volume and shelf life, we focus on quality and freshness. Each product is made fresh to order, ensuring that you receive it in its most potent and effective state. By offering products that are naturally based and avoiding harmful preservatives like parabens, talc, phthalates, sulfates and more, we ensure that our formulations are pure and safe for your skin.

Mass-market brands also often warehouse products for up to a year, before reaching the customer, leading to the degradation of active ingredients. This practice not only diminishes the product's effectiveness but also forces you to use larger quantities to achieve the promised results which most of the time, you don't even get to experience and can potentially cause skin irritation. At NXTEssence, we believe that skincare should be fresh, effective, healthy and gentle. By crafting each order from scratch, we preserve the integrity of our ingredients, ensuring that you get the best possible results with as little product as possible.

Our commitment to freshness means that when our products arrive at your doorstep, they are at their peak potency. This approach not only delivers superior results but also aligns with our values of sustainability and transparency. We want you to feel confident and radiant, knowing that your makeup and skincare is tailored specifically for you with your skin's health in focus, without any compromise on quality.

Experience the NXTEssence difference – where every product is a testament to our dedication to your skin's health and beauty. Enjoy the benefits of fresh, high-quality skincare that actually works, and discover a new standard in makeup and skincare.

 

NXTEssence is Leaping Bunny Certified. What does that mean?

When a brand is Leaping Bunny certified, it means that the brand has met the rigorous standards set by the Leaping Bunny Program, which is the gold standard for cruelty-free certification in the cosmetics and personal care industry. This certification ensures that no animal testing has been conducted at any stage of product development by the brand, its suppliers, or third parties on its behalf. Brands with the Leaping Bunny certification are committed to cruelty-free practices, providing consumers with confidence that their products are not tested on animals.

 

Are your products safe for sensitive skin?

We pride ourselves in offering naturally based, vegan, paraben-free, sulfate-free, phthalate-free, gluten-free and cruelty-free options. This makes them safe and compatible with most skin types. We also clearly label product ingredients so you know exactly what you are buying. If you have any concerns about a product being compatible with your skin, we recommend consulting your physician prior to use.

 

When will my order ship?

Most orders have a formulation lead time of approximately 3-8 business days. However with ongoing supply chain disruptions, high-demand products may experience lead times as long as 3-4 weeks. If orders become delayed, we will notify you as soon as the information becomes available. You can read more about lead times and shipping times here.

 

The item I received is different from what I ordered. Can I make an exchange?

Yes. Exchanges are permitted if the item you received is different from what is shown on your proof of purchase/order confirmation. Products that have been opened/unsealed from its original packaging are not eligible for exchanges. You can learn more about our exchanges and refunds here.

 

Where are your makeup and beauty products made?

Our makeup and beauty products are formulated fresh to order in our state of the art lab facility in Canada. All of our product ingredients are sourced from the US and Canada and we adhere to the strictest possible quality standards in order to ensure that our products are formulated using only the best of the best quality ingredients.

 

How much does shipping cost?

Shipping starts at $5.99 to the US and $7.99 to customers in Canada and varies depending on the weight of each order. You can read more about shipping prices here.